Tag Archives: Consumer Research

Retailers Fight Exile From Gmail In-Boxes

Reporting for the New York Times Claire Miller and Stephanie Clifford address Gmail’s new inbox interface and its effect on retailers.

For Google, it’s another moneymaking avenue (note the ads that look like e-mails that now appear at the top of the promotions folder). Also, the company says it wants to fix e-mail overload.

Yet any tiny change that the Internet giant makes has cascading effects for businesses across the Web.

“I don’t like it,” said Ada Polla, chief executive of Alchimie Forever, a skin care brand. “My guess would be that you might log on to your Gmail 20 times a day, and look at promotions once a week.”

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